- What counts as a completed interview?
- One person who finishes. If someone stops early, you're not charged. If they answer at least half the questions and don't come back for 3 days, the interview is closed for them, included in your results, and counted.
- Do pilot runs count?
- No. Testing your own interview and running simulated respondents are always free.
- How long does a package last?
- 12 months from purchase. Buy another anytime; the oldest interviews are used first.
- What happens when I run out?
- New invites pause and you'll see a prompt to buy more. Anyone already partway through an interview can still finish.
- Is there a per-seat charge?
- No. Add as many teammates as you need.
- Is sales tax included?
- Prices are in US dollars. Sales tax is added at checkout where it applies.
- We run more than 1,000 interviews a year.
- Email info@trellium.com and we'll put together a custom package.